Privacy Policy

1. Who we are

Tangisoft (“Tangisoft,” “we,” “us”) is a web design, hosting, SEO, and marketing studio based in Hammond, Louisiana. This policy explains what information we collect from visitors to tangisoft.com, from clients who use our client portal, and from people who contact us — and how we use and protect it.

2. Information we collect

• Contact details you give us — name, email address, phone number, business name, and anything you write in a contact or quote form.
• Client account information — login email, password (stored only as a salted hash), the websites we host for you, site settings you edit in the client portal, and support requests.
• Billing information — invoices and subscription status. Card details are collected and stored by our payment processor (Stripe); we never see or store full card numbers.
• Mobile number and text-message consent — if you opt in to text alerts (see section 4), the mobile number you provide, the date and time you opted in, the wording you agreed to, and the IP address and browser used, so we can prove your consent.
• Technical data — IP address, browser type, pages visited, and server logs, collected automatically to keep our sites secure and working.

3. How we use your information

• To respond to your inquiries and provide quotes.
• To build, host, secure, and support your website and client account.
• To bill you and to send receipts, invoices, and payment reminders.
• To send account and service alerts by email and — only if you opt in — by text message.
• To detect abuse, investigate security incidents, and comply with the law.
• With your separate consent, to send occasional marketing emails. You can unsubscribe at any time.

4. Text messages (SMS)

Why we text you. Clients can choose to receive Tangisoft account alerts by text message: automated account and service alerts about their Tangisoft-hosted website and account — outage and recovery notices, security notices, billing and renewal reminders, and replies to support requests. We do not send marketing or promotional text messages under this program.

How you opt in.Text alerts are strictly opt-in. You enroll by entering your mobile number and actively ticking an un-checked consent box on the “Text message alerts” form in the client portal (Account → Text message alerts). Consent is not a condition of purchasing any service. We keep a record of each opt-in and opt-out.

Message frequency. Message frequency varies — typically 1 to 4 messages per month, more during an active incident affecting your site.

Message and data rates may apply.Your mobile carrier’s standard messaging and data rates apply to messages you receive from us. Carriers are not liable for delayed or undelivered messages.

Opting out and help. Reply STOP to any message to cancel at any time; you will receive one final confirmation text. Reply HELP for help, email contact@tangisoft.com, or call (225) 395-1905. You can also turn text alerts off in the client portal.

We do not share your mobile number. Mobile phone numbers and SMS opt-in consent collected for text messaging are not sold, rented, shared, or disclosed to any third party or affiliate for their marketing or promotional purposes. Your number is shared only with the messaging platform that delivers our texts (Twilio), solely to send you the messages you asked for.

5. How we share information

We do not sell your personal information. We share it only with:

• Service providers that help us run our business, under contract and only for that purpose: payment processing (Stripe), transactional and marketing email delivery (Amazon Web Services), text-message delivery (Twilio), and content-delivery and security services (Cloudflare).
• Legal and safety — when required by law, subpoena, or to protect the rights, safety, or property of Tangisoft, our clients, or others.
• Business transfers — if Tangisoft is acquired or merged, your information may transfer to the new owner under this same policy.

Section 4 above applies to mobile numbers regardless of anything else in this section.

6. Cookies and analytics

Our website uses only the cookies needed to operate it. The client portal sets a session cookie so you stay signed in. We do not use third-party advertising cookies.

7. Security

We use HTTPS everywhere, hashed passwords, access controls, encrypted backups, and daily automated security monitoring of our hosting platform. No system is perfectly secure, so we cannot guarantee absolute security, but we take reasonable measures appropriate to the information we hold.

8. Data retention

We keep client account and billing records for as long as you are a client and as required for tax and accounting purposes afterwards. Text-message consent records are retained for at least five years after your last message, as required to prove consent. Contact-form messages are kept as long as needed to respond and follow up.

9. Your choices and rights

• Unsubscribe from marketing email using the link in any message.
• Stop text alerts by replying STOP or in the client portal.
• Ask us to access, correct, or delete your personal information by emailing contact@tangisoft.com. We will respond within 30 days.

10. Children

Our services are for businesses and adults. We do not knowingly collect information from children under 13.

11. Changes to this policy

We may update this policy from time to time. The effective date at the top will change, and material changes will be announced to clients by email.

12. Contact us

Tangisoft
Hammond, LA 70401
contact@tangisoft.com · (225) 395-1905

See also our Terms of Service.